Mellow Clouds
Mellow Clouds
Mellow Clouds is a dreamy marshmallow mix made up of three lovable shapes – gently twisted tubes, swirly ice cream cones, and soft hearts. Each piece is coated in pastel colors and melts sweetly in your mouth like a cloud. Whether it's for parties, treats, or a moment of joy, Mellow Clouds is your soft escape into sweetness.
Ingredients
Glucose-fructose syrup, sugar, gelatin (pork origin), water, humectant (E420), flavorings, starch, colorings (E100, E120, E133)
Produced in a facility that also handles milk ingredients
At Velvet Candies, we understand how important it is for your order to arrive safely and on time. We are committed to providing a smooth, transparent, and reliable delivery experience for all our customers across the UK.
Order Processing Time
All orders are processed within 1 to 3 business days after the order has been placed. During peak periods or promotional events, processing may take slightly longer, but we always aim to dispatch your order as quickly as possible. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, there may be a slight delay in dispatch. In such cases, we will notify you via email and provide an estimated timeframe.
Delivery Timeline
Once dispatched, delivery typically takes between 2 to 5 business days for most UK locations. Orders are shipped using reliable and trackable courier services to ensure your sweets arrive in excellent condition. Shipping timelines are estimated and may vary depending on your location, weather conditions, courier availability, or unexpected disruptions beyond our control.
Order Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and link. You can use this information to monitor the progress of your delivery in real time. If you do not receive a tracking email within 48 hours of placing your order, please contact our support team and we will assist you promptly.
Incorrect Addresses and Missed Deliveries
Please ensure that your shipping address is entered correctly at checkout. Velvet Treats is not responsible for delays or lost shipments caused by incorrect or incomplete delivery details. In case a parcel is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for redelivery.
Delays and Damaged Packages
While we do our best to ensure timely delivery, there may be delays caused by couriers, weather conditions, or other unforeseen circumstances. If your package arrives late or damaged, please get in touch with us within 48 hours of delivery so we can assist you.
Questions or Support
If you have any questions about shipping, need help tracking your order, or experience any issues with delivery, please contact us:
Email: support@velvetcandies.co.uk
Phone: +44 7877 418895
Address: 27 Old Gloucester St, Holborn, London WC1N 3AX