FAQ's
Q: Are Bubs candies safe for kids?
Absolutely! Bubs candies are soft, easy to chew, and made from high-quality ingredients without artificial nasties. Kids love the fun shapes and fruity flavours and parents love that they’re free from gelatin and unnecessary additives.
Q: Is your licorice strong or sweet?
We’ve got both ends of the spectrum covered! If you love traditional, bold, salty licorice we’ve got authentic Swedish varieties that hit the mark. If you prefer something softer and milder, we also offer sweet strawberry, raspberry, and blackcurrant licorice. We even mix licorice with foamy marshmallow centres for a sweeter twist.
Q: Do you offer fresh and safe products?
Yes, we take freshness seriously. All of our sweets are stored in clean, temperature-controlled environments and packed fresh to order. We also follow strict hygiene standards to ensure your candy arrives in perfect condition safe, soft, and full of flavour.
Q: Can I send sweets as a gift to someone else?
Just mark your order as a gift at checkout and add a personalised message we’ll make sure the package looks perfect. Our gift orders come without pricing information and can include a printed note with your message. It’s a great way to surprise someone with their favourite treats on birthdays, anniversaries.
Q: Do you offer any discounts or bundle deals?
Yes! We regularly offer bundle deals on mix bags, free shipping promos, and seasonal discounts. New customers also get special welcome offers. Join our newsletter or follow us on social media to stay updated with all our latest deals.
Q: Is it safe to shop on Velvet Treats?
Absolutely. We use secure checkout systems with end-to-end encryption to keep your personal and payment information 100% safe. Whether you’re paying with a card, PayPal, or Apple Pay, your data is fully protected and never stored on our servers.
Q: How can I stay updated with new arrivals?
Just subscribe to our email newsletter to get updates on new product launches, exclusive discounts, limited-edition collections, and seasonal offers. You can also follow us on Instagram and Facebook for mouth-watering sneak peeks, giveaways, and behind-the-scenes candy fun.
Q: How do I contact your customer service team?
We’re always happy to help! If you have a question, concern, or just want to talk sweets, you can contact us by email at support@velvetcandies.co.uk or by filling out the contact form on our website. Our customer support team is friendly, responsive, and typically replies within a few hours during business hours.