These Terms and Conditions (“Terms”) govern your use of the Velvet Treats website and any purchases made through our store. By accessing our website or placing an order, you agree to comply with and be bound by the following terms. If you do not agree with these Terms, please do not use our website or services.
1. Company Information
Velvet Candies is a registered UK-based online retailer offering premium sweets, chocolates, and confectionery. For customer support, contact us at support@velvetcandies.co.uk or call +44 7877 418895
2. Eligibility
To place an order on our website, you must be at least 18 years of age and capable of entering into legally binding contracts. By placing an order, you confirm that all the details you provide are accurate and complete.
3. Product Information
We take great care to ensure all product descriptions, images, and pricing are accurate and up to date. However, slight variations in packaging or appearance may occur. All products are subject to availability, and we reserve the right to withdraw items at any time without prior notice.
4. Pricing and Payment
All prices listed on our website are in GBP (£) and include applicable VAT unless stated otherwise. Payment must be made in full at the time of purchase. We accept secure payments through trusted third-party gateways such as Shopify Payments, Stripe, and PayPal.
5. Order Confirmation
Once your order is placed, you will receive a confirmation email with your order details. This email confirms receipt of your order but does not constitute acceptance. We reserve the right to refuse or cancel any order due to errors, stock issues, or concerns regarding fraudulent activity.
6. Shipping and Delivery
Orders are dispatched promptly via our trusted delivery partners. Estimated delivery times are provided on our Shipping Policy page and may vary depending on location and circumstances. Velvet Treats is not liable for delays caused by courier services or external factors beyond our control.
7. Returns and Refunds
We want you to be happy with your purchase. If there is an issue with your order, please refer to our Returns & Refunds Policy for instructions on how to proceed. Due to the nature of food products, some items may not be eligible for return unless damaged or defective.
8. Intellectual Property
All content on this website, including text, images, branding, logos, and graphics, is the intellectual property of Velvet Treats and may not be used or reproduced without written permission.
9. Limitation of Liability
Velvet Candies shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount paid for the specific order in question.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England.
11. Changes to Terms
We reserve the right to update or amend these Terms at any time without prior notice. It is your responsibility to check this page periodically. Continued use of our website after any changes constitutes acceptance of the revised Terms.
12. Contact Us
If you have any questions regarding these Terms and Conditions, feel free to contact us:
Email: support@velvetcandies.co.uk
Phone: +44 7877 418895
Address: 27 Old Gloucester St, Holborn, London WC1N 3AX