At Velvet Candies, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website or place an order through our store.
1. Information We Collect
When you visit our website or make a purchase, we may collect personal details such as your full name, email address, phone number, billing and shipping address, and payment information. We also automatically collect certain technical data, including your IP address, browser type, device type, and information about how you interact with our site.
2. How We Use Your Information
The information we collect is used to process and fulfil your orders, send order confirmations and delivery updates, respond to customer enquiries, and improve your overall shopping experience. It also helps us protect against fraudulent activity and ensure secure transactions. All payment information is processed securely through trusted third-party providers, and we do not store your full payment details.
3. Sharing Your Information
Velvet Candies does not sell, rent, or trade your personal data. However, we may share your information with trusted service providers who support our operations, including our e-commerce platform (Shopify), payment processors (such as Stripe or PayPal), and delivery partners. These partners are required to handle your data securely and use it only for the purposes necessary to fulfil their role in delivering your order or processing your payment.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences, keep items in your cart, and better understand how visitors use our website. You can manage or disable cookies through your browser settings at any time.
5. Data Security
We take data protection seriously and implement appropriate technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access. Sensitive data, such as payment details, is encrypted and handled securely by third-party services that meet industry-standard security protocols.
6. Your Rights
If you are located in the UK or EU, you have the right to request access to the personal data we hold about you, to ask for corrections to inaccurate information, to request deletion of your data under certain conditions, and to object to the processing of your data. If you wish to exercise any of these rights, please contact us at support@velvetcandies.co.uk
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the content or privacy practices of those external sites. We encourage you to review their privacy policies before sharing your personal information.
8. Changes to This Policy
Velvet Candies reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices or in accordance with legal and regulatory requirements. Any updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please get in touch using the details below:
Email: support@velvetcandies.co.uk
Phone: +44 7877 418895
Address: 27 Old Gloucester St, Holborn, London WC1N 3AX